Warranty and repair
At Solar Power Supply we stand for quality. When you order something from us, you can assume that it is a high-quality product. That is why you receive a standard 2 year warranty on your product. If the manufacturer opts for a longer manufacturer's warranty, you will find this in the documentation supplied with the item.
If your product turns out to be defective, you can be sure that we will solve this for you. The legal warranty applies to all items that you buy from us. This means that an item must be in good condition and function properly under normal use. When you receive an item, where this is not the case, we will offer you a suitable solution as soon as possible.
What should you do now?
A repair within the warranty period is possible. Your invoice or order confirmation is the guarantee certificate.
- Fill in the return form. (You will find this in your order confirmation). Indicate clearly what is wrong with the product.
- After completing the form, you will receive a confirmation by e-mail.
- You will be contacted within 1 working day and you will receive a return label and an RMA packing slip.
If your product has broken down due to misuse or unauthorized repairs, the warranty will be voided.
We understand that a defective product is annoying enough. You can rest assured that we will do everything we can to get your product back to your home as soon as possible. Are you curious about the status? Contact us and you will have an immediate answer.
